Frequently Asked Questions (FAQ)

Golfball Factory Outlet’s Frequently Asked Questions

We have been working with golf balls for decades.  We are a golf family and if you have a question or need, we can help!  Visit our store, make your choices, and buy knowing you are saving TONS of money over retail!

What is the Golfball Factory Outlet’s return policy?

I your choice is not up to your expectations, let us know about it.  We will figure out a better fit.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service reps work at the stores.  Or you can email us at

Why are used Golf Balls so inexpensive?

OWe buy golf balls in HUGE volume from all around the Country.  As such, we are able to buy thousands of balls at a time.  This keeps the prices down!  These are the SAME golf balls that, days before they were lost in the brush, were NEW on a retail shelf in a Pro Shop.  So the balls are in pretty good shape AND inexpensive.  Once you try them you will probably never go back to buying retail.

How come you sell beef jerky?

Yes…it’s kind of weird.  We sell used golf balls AND beef jerky!  When we first moved our head quarters to Tennessee, the store we moved into was once the Crockett Creek beef jerky outlet store. We became friends with Stan, the owner of the jerky operation, and he stayed in his former shop.  So our customers get a chance to buy the best golf balls AND the best beef jerky ANYWHERE.

I can’t make it to your outlet store.  Can I phone in an order?

You would be better off going to our on line store:  visit and order directly there.  Same golf balls…no beef jerky though 🙁

What is the difference between the grades of all these golf balls?

We sell a variety of golf ball grades.  Here is an overview:

Here is our grading system for USED RANGE BALLS:

Mint Same as a new golf ball The mint grade golf balls are the highest quality golf ball in the marketplace. There are like new and will feel and play as a new golf ball would. Its shading is excellent. This mix may HAVE corporate LOGOS* and player pen markings, but NO cuts or NO scuffs.
*Percentage varies anywhere from 0% to 100% logo balls depending on stocks.
Refinished Same as a new golf ball First, the balls are stripped, then repainted, then their original logos are are stamped on. Finally, a clear coat is sprayed on the ball to make them look as though they are brand new. Try them, you will not be disappointed!!!
Near Mint
Golf balls are great for practice rounds. The golf balls are cosmetically challenged, but that will not affect their distance, flight path or trajectory. The golf balls are CLEANED and WASHED. The condition of this golf ball will be similar to a golf ball that has been played for a few holes.The color and sheen of the golf balls may be inconsistent. Expect golf balls to have corporate logos, small scuffs or player markings.
AA Still very playable golf ball Our AA golf balls are great for practice rounds. The condition of this golf ball will be similar to a golf ball that has been played for at least 9 to 18 holes. The golf balls are WASHED and CLEANED. Cosmetic blemishes and discoloration and in some of the dimples may be present. There may be a difference in luster and color. The integrity and flight characteristic is not compromised. Player markings, team and corporate log will be part of this grade. Higher grade x-outs and practice models may be included.


Here is our grading system for USED RANGE BALLS
A This grade goes one of two directions. If he balls are white, the “A” grade means the ball is in MINT condition. If they are RANGE balls, they will be an A/B mix. These range balls still have a lot of life left. Good shine. Most of the stripes are still there.
B Good “Filler” range balls. Stripes and shine are starting to wear down. Multiple flaws and noticeable wears. Still very playable, expect tanning on some golf balls of this grade. Logo will be on some golf balls.
C Good For Winter Ranges. Less stripes and Dimples than the B Grade. Some will have logos, tanning, scuffs and players pen marks, but no cuts. This mix may include refinished balls.
D This is the bottom of the barrel. If you loose these, it is not going to be a great loss. Some or many balls may be dirty.